How We Work
In Programos Software Limited all activities have been designed to be after a set of standard procedures. For effective customer service all year round the following process cycles have been designed online to cater for speedy customer helpdesk management system.
By this technology a customer can achieve the following:
- CUSTOMER sends a REQUEST to us
- WE instantly achnowledge REQUEST receipt via the helpdesk system
- WE ACCEPT and allocate a Job Identification Number to REQUEST (or REJECT REQUEST in the instant of ambiguities that make understanding or realistic deadline for completion impossible)
- All accepted REQUESTs are estimated and communicated by our Software Development and Implementation Group (SDG) and the Technical Support Group (TSG)
- REQUEST now assumes a "WORK-IN-PROGRESS" status
- REQUEST is tested internally after REQUEST work completion by the Technical Support Group (TSG)
- REQUEST result is IMPLEMENTED for the CUSTOMER
- REQUEST is closed after customer confirms the User Acceptance Test (UAT) of Job Identification Number
By this technology a customer can achieve the following:
- Keep track of all problem logs for future reference
- Keep track of all solutions proferred to earlier resolved problems for future reference
- Know when work request completions are over due online
- Monitor our "WORK-IN-PROGRESS" and completion status online
- Access to a knowledgebase
- Inter-customer forum
- 24/7 online service
- Zero communication cost via our online customer portal
- Service-Level-Agreement-based service relations only
- Online payment confirmations Service will only be available for the following:
- Customers who have a service level agreement perfected with
- all Customers who have breached and defaulted on the terms of our service level agreement
- OR, has refused to sign one (as usual). Service CALL therefore will be based on our terms.
- As soon as Programos Software Limited identified with quality service rendition, the organisation now boast of sustained Market Leadership, Global recognition, Good Product Image, Clearer Product and Service Relationship Horizon.
